Shipping Policy

Looking for detailed shipping information for Cathy’s Custom Emporium? Below you’ll find everything you need to know about order processing times, USPS shipping, free shipping eligibility, local pickup options, and delivery expectations for our graphic apparel and drinkware collections.

For additional questions, please visit our FAQ Page or reach out through our Contact Page.

Order Processing Time

At Cathy’s Custom Emporium, all items are prepared in-house with care.

Apparel (T-shirts, hoodies, and sweatshirts)
Processing time is 5–7 business days. Business days are Monday through Friday and do not include weekends or holidays. During high-volume seasons or major design releases, processing times may be slightly extended.

Drinkware (tumblers, coffee mugs, and cups)
Most drinkware items ship within approximately 2 business days, making them one of our fastest turnaround products.

Once your order completes processing, you will receive a shipping confirmation email with tracking details.

For general ordering questions, please see our FAQ Page.

Shipping Methods & Delivery Time

We ship all orders using USPS (United States Postal Service).

Shipping speed depends on the service selected at checkout and your delivery location. Transit times are determined by USPS and are separate from processing time.

Total delivery time = Processing time + USPS transit time

Once your package is in the carrier’s hands, delivery timing is managed by USPS.

Free U.S. Shipping

We proudly offer free U.S. shipping on orders over $75.

The free shipping threshold applies to merchandise totals before tax and after discounts are applied.

Tracking Your Order

Once your order ships, you will receive an email containing your USPS tracking number.

Please allow 24–48 hours for tracking updates to appear in the USPS system.

If you have questions about your order status, please visit our Contact Page for assistance.

Local Pickup

Free local pickup is available for customers who select this option at checkout.

You will receive an email notification when your order is ready. Please wait for confirmation before arriving to ensure your order has been completed.

Shipping Delays

Cathy’s Custom Emporium prepares and ships orders promptly; however, we are not responsible for delays caused by:

• USPS transit delays
• Weather disruptions
• Carrier routing issues
• Incorrect shipping addresses entered at checkout

If your package appears delayed, we recommend contacting USPS directly using your tracking number.

Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.

Lost or Stolen Packages

Once USPS marks a package as delivered, Cathy’s Custom Emporium is not responsible for lost or stolen packages.

If you believe your package has been stolen, please contact your local post office to file a claim.

Returns & Exchanges

For information regarding size exchanges, damaged items, or return eligibility, please visit our Returns & Exchanges Policy Page.

Need Additional Help?

If you still have questions about shipping, processing times, or delivery expectations, please visit our FAQ Page or reach out through our Contact Page.

Thank you for supporting a woman-owned small business. Every order is prepared with care and attention to detail.