📦 Shipping & Returns

At Cathy’s Custom Emporium, every order is handmade with care and shipped straight from our shop in Ohio. Here’s what you can expect:

 

🚚 Shipping Information

• Carriers: All orders ship via USPS.

• Free Shipping: Enjoy free U.S. shipping on orders over $75.

• Local Pickup: Free local pickup is available—select this option at checkout.

• Tracking: A tracking number will be sent by email once your order ships.

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⏱ Processing Time

• All items are handmade in-house.

• Processing time is 5-7 business days before shipping.

• Need it sooner? Reach out before ordering—we’ll do our best to help!

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🔄 Returns & Exchanges

Because each item is handmade, returns and exchanges are limited. Please double-check sizing and product details before ordering.

We accept returns or exchanges only if:

• The item arrives damaged, defective, or incorrect.
  

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❌ Non-Returnable Items

• Custom or personalized orders

• Sale items

• Digital downloads

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💬 Questions?

If you have any issues with your order, please contact us right away through our Contact Page. We’ll make it right!